General FAQ's

Can I change my order after it's been placed?
As soon as you decide you want to make a change, please Contact Us.  We work hard to get all orders dispatched ASAP, so sadly we cannot guarantee that we can make a change after your order has been placed, but we’re always happy to do our best. 
 
Can I change my delivery address?
We prepare your order as fast as possible and aim for quick dispatch.  If you need to change the delivery address, please Contact Us as soon as possible. 
 
Can I send my order to someone as a Gift?

Sure – great idea!  To make a purchase for someone, simply update the shipping address at checkout to the gift recipient's address.  You can add you r choice of Gift-wrap!  If you’d like a personal note included you can tell us in the “notes” section at the Cart.

Alternatively a SilkLiving Gift Card makes a wonderful e-gift. You can either forward your confirmation email once received, or send directly to the recipient.  No delivery charges!

 
What happens to a Gift Card if its entire value isn't spent in one purchase?

A SilkLiving Gift Card can be used across multiple purchases.  Simply use the same unique voucher code to take advantage of any remaining balance.  Please bear in mind that SilkLiving Gift Cards are valid for 12 months from issue, and only one voucher or coupon code can be applied at checkout.

 

What sizes do you carry?
People come in all shapes and sizes and as it's our mission to make Silkbody clothing available to all, our size range runs from XS – XXXL.  We're constantly working towards adding to our size options, but at this stage, not all styles are available in a full range of sizes.

 

How do I provide feedback?
We highly value customer feedback!  Send us a Message to share your thoughts.
 
How do I Review a product?
If you love the item you have just bought (or have been enjoying for years), please help us to let the world know!  Just go to the page of the product you love and leave your comments in the "Customer Reviews" section.  If for some reason you are not so happy please Contact Us directly.

 

Do your products offer UPF sun protection?
The only way to achieve UPF sun protection is to imbue our fabrics with chemical additives.  At SilkLiving we minimize processing to retain as many nature-imbued benefits as possible.  Two primary benefits of silk are its natural breathability and moisture absorbency, making it an awesome layer in warm climates.

  

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